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Questions about setup, billing, or your tracking data? Send us a message — we read everything and a real human replies.

Average reply time: under 2 business days

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Already using EasyMetrik?

The fastest way to reach us is the support channel inside your app dashboard — we can see your store's setup and help on the spot, no back-and-forth needed.

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Prefer email? Write to us anytime at
support@easymetrik.com

What to include

The more context you give, the faster we can help:

Your store URL (yourstore.myshopify.com)
What you were doing when the issue appeared
Screenshots of any errors
Which destinations you've connected (GA4 / Meta)

Before you ask

Quick answers

Short answers to the questions we hear most.

How quickly will I hear back?

We aim to reply within two business days, and most messages get an answer much sooner on weekdays. Messages sent on weekends are picked up first thing Monday.

Can you help me set up GA4 and Meta?

Yes — setup help is part of support. Send us your store URL and tell us what you've connected so far, and we'll walk you through the rest, including the Health Monitor check at the end.

I have a billing question. Who do I ask?

Us — we're happy to explain any charge. Just note that billing itself runs through Shopify, so invoices, refunds, and cancellations follow Shopify's billing policies. You can cancel anytime from your Shopify admin.

I found a bug. What should I send you?

Your store URL, the steps to reproduce it, and a screenshot if you have one. Bug reports go straight to our development queue, and fixes ship with the next app update.